We have all been there; you pick up the phone and your patient on the other end wants to cancel their appointment. What do you do next? How are you currently handling these phone calls? We believe an important part of controlling cancellations is seeking to...
It goes without saying that cancellations cause chaos. Phones ringing off the line, frustrated clinicians, and inflated overhead costs are just some of the things to expect if your patients are regularly canceling. A recent study determined that 10% of all dental appointments are canceled. At...
Let’s face it, denied claims are a pain for everybody: the practice, the biller, and the patient. It takes so much time and effort to appeal the denial, and in some cases the denial is upheld, even when all evidence provided by the practice supports...
Last minute cancellations are the bane of every dentist’s existence, and it isn’t always easy to figure out the “why”. Are your patients simply forgetful? Or is there a genuine lack of communication making things more difficult in the days leading up to their appointment?...
Dental practice overhead is the proverbial elephant in the room. It’s extremely large, brightly colored, and hard to miss. It wants you to pay attention to it. The age-old wisdom of how to eat an elephant is “one bite at a time”, and the first...
The Code Maintenance Committee (CMC) held a virtual meeting to approve the inclusion of eight new CDT procedure codes for COVID-19 documentation, prompted by the current ongoing public health emergency. “The ADA Council on Dental Benefit Programs recognizes the importance of supporting dentists’ documentation needs...
You may be experiencing an influx of patients, which is probably something you have seen many times in the past. Spring, summer, and fall break — not to mention the last few weeks of the year — are traditionally very busy times for dental offices...
Every practice owner struggles with creating the dental office “dream team” and maintaining a positive dental office culture. There are many cogs in the wheel of dentistry, and it takes dedicated employees to ensure day-to-day tasks are being done efficiently. Do you often feel like...
The American Dental Association’s (ADA) average has determined that if a dental patient stays with a practice for 7-10 years, they spend an average of $653 a year. Every dentist knows there’s nothing more expensive in your practice than empty chairs. A new patient will...
You undoubtedly track at least a few metrics or KPIs (key performance indicators) as a way of measuring the growth and profitability of your dental practice. You’ve probably set goals to do at least somewhat better. But why not set goals to do a lot...
