Obtain the patient’s medical insurance information when you obtain the dental insurance information. Your current updated software system may have this on the patient registration form. Take a copy of the cards front and back. Emphasize in writing that while some procedures may be...
Just phoned a colleague to ask about lunch together and though it was his normal business hours, voicemail picked up the call. I didn’t leave a message. At my next break from a patient about an hour and a half later I called the office...
Why is that? After all they are probably closer to your numbers than anyone in the dental practice business line-up. The truth is, according to experts in the field of dental office embezzlement at the ADA, external accountants found only 9% of the reported embezzlement...
You may think it will never happen to you. You have the perfect staff and an even more awesome Office Manager. So, some things don’t always add up but then she does have an explanation that makes sense, right? She is the last to leave...
Your patient has more than one dental plan and you ask “Which is your primary plan?” The patient looks at you and says “I think it is my insurance, AETNA.” The key here is “It think”, because translated it means, “I don’t know, just bill it...
Your standard fees, sometimes called your regular fees or your full fees, should be analyzed to ensure that they best reflect not only the demographics of your practice location but are realistic to your overhead or practice operating costs. Fees are a sensitive topic for a...
Are your accounts receivables aging past the date of remembering who the patient was and why this happened? Where is the money? Why haven’t they paid? What are you doing about it ? Questions asked to the Office Manager. The monthly bills ever present to remind you...
Have you heard this one? “We’ve always done it this way and if we change it could get worse.” or “You don’t need to know that doctor, I have everything under control.” You just want to know what is happening because you are having a hard...
In line with never giving up, writing the patient's story and finding compassion and exception to a solid no - in the words of the Account Executive "my appeal had been denied with explanation that they treat all members equally and would not reconsider paying...
The argument is conclusive in that having dental insurance benefits is better than not having any according to the Delta Dental Plans Association: For every person without medical insurance, there are approximately 2.8 people without dental insurance. Although almost 85 percent of the total population has...
