Devon Whaley has been with eAssist for a little over a year. During college, she interned at a dental office and ended up really interested in the claims and billing side. She says, “It's a ‘strange’ interest to a lot of people I talk about it...
We all know it takes the smallest financial mistake to discourage a patient and make them doubt your front office staff’s abilities. Many a patient has been lost over an accounting error that went unaddressed too long or was just poorly handled. You are not...
There’s no doubt broken appointments kill practice production numbers. The day is moving along just fine, then a patient calls to cancel at the last minute and it sends your entire practice into chaos. The Scheduling Coordinator takes to the phones to try to find...
Each dentist in practice will have a different view of what makes a "successful" business. At the beginning of a practice or the "start-up" phase many dentists won't give definition to what their practice will look like in the future because all they want now...
2019 has been a stellar year for dentists across the country. The world of dentistry has evolved, with 3D printing, better software, and brand new tools to keep things moving forward in a positive direction for your patients. These new technologies, updates to existing ones,...
Management Trends Most problems in the dental industry center on office management, leading in to staff retention and profit margin. Your staff is the singular, most important aspect of running your business. We can’t have our eyes and ears everywhere, we need support from trusted employees. Retention...
Teamwork and Motivation Every business has issues with motivation at times. For dental offices, perhaps the biggest hurdle to that is worker complacency. Dental claims cleanup isn’t an easy process, and it’s easy to get caught up in the general stresses of everyday life. We spend...
Christen Jones has been with eAssist for about 2 years. She loves being part of the dental billing field as she considers herself a “coding geek”. She gets so excited when the newest CDT book comes out! Christen also enjoys doing account audits and many...
Labial veneers by definition must extend interproximally and/or cover the incisal edge. This code includes all ceramic and porcelain veneers. Do not report a labial veneer as a ¾ procelain/ceramic crown/D2783 because this is a much more aggressive removal of tooth structure and will have less...
In my previous life as a hygienist, dental spouse and practice owner, I helped to build a successful business based on relationships. Our practice model: focus on creating an experience for our patients. The physical environment we designed was more like our living room than...
