Dental Patient Statement Services

By request, we can audit a patient ledger for accuracy. Often we find that errors have occurred in previous ledger postings, which cause inaccuracies in your patient balances. There is a cost for this service. Patient ledgers are reviewed for origin
of balance and we research transactions up to two years prior.

When an account is deemed noncollectible, the office is advised, and the patient accounts receivable balance is then transferred to a collection agency –
if desired by the office. We either write
off the account or facilitate the collection agency transfer based on your office’s desires. Regardless of the outcome, we actively manage all of your collectible receivables to ensure accurate accounts receivable reporting.

Patients that have outstanding balances–that you have deemed to be accurate–will receive three customized letters from us demanding payment. The purpose is to prompt the patient to call your office for clarification and make payment arrangements for their patient accounts receivable balances with you. All patient correspondence is available for client review.

Statements are sent electronically through your management software on a weekly or monthly basis, according to your preference.

Patients with outstanding balances that have ignored statements will receive a series of three phone calls along with the customized letters. The goal is to motivate the patient to pay what they owe.

Daily emails and weekly summaries are sent to the doctor that describe who we have contacted, how many letters have been sent, how many phone calls were made, how much money has been collected, current patient accounts receivable balances, and who left the office without paying any of their portion. This information will help your office manager better manage the front desk staff, thus improving patient portion collections at the time of service.