When the best dental software and the experienced business staff aren’t enough to get the jobs done, who do you talk to? Thoughts of hiring someone else to do the job or thoughts of hiring another person to help the person who is supposed to...
From the California Dental Association CDA reminds dentists that despite rumors, there is no “paperless mandate,” or a deadline to switch to dental EHRs coming in 2015. There is, however, an incentive program for Medicaid/Medicare providers to convert to electronic health records. Dentists who bill Medicare...
Timely filing should not stop you from chasing that insurance claim payment! When timely filing is the reason for claim denial it is always prudent to appeal the claim. Even if the contract that you have with the insurance company says that no claims will be...
From one of our eAssist clients, is your office ready for our help as well? "We had many billing issues in our office and went through numerous employee changes in an effort to resolve our problem. After numerous failed attempts, we were recommended to give eAssist...
It is always recommended to get a financial arrangement or payment option agreed to with a signature and a copy to the patient. This is good for collections and the patient understands what is expected of them. Now here is the problem with this. The...
Obtain the patient’s medical insurance information when you obtain the dental insurance information. Your current updated software system may have this on the patient registration form. Take a copy of the cards front and back. Emphasize in writing that while some procedures may be...
Just phoned a colleague to ask about lunch together and though it was his normal business hours, voicemail picked up the call. I didn’t leave a message. At my next break from a patient about an hour and a half later I called the office...
Why is that? After all they are probably closer to your numbers than anyone in the dental practice business line-up. The truth is, according to experts in the field of dental office embezzlement at the ADA, external accountants found only 9% of the reported embezzlement...
You may think it will never happen to you. You have the perfect staff and an even more awesome Office Manager. So, some things don’t always add up but then she does have an explanation that makes sense, right? She is the last to leave...
Your patient has more than one dental plan and you ask “Which is your primary plan?” The patient looks at you and says “I think it is my insurance, AETNA.” The key here is “It think”, because translated it means, “I don’t know, just bill it...
